What are the best IT practices for Mobile Technician?

Because Mobile Technician is often used outside the office network, it’s important to provide a secure way for those users to access the database without putting the server at risk.

Preferred Method: Use a VPN

The recommended and most secure method is for technicians to connect through a VPN.
A VPN allows users to access the database as if they were inside the office, without exposing the database server to the public Internet.

Whenever possible, users working remotely should always connect through a VPN.

If a VPN Is Not an Option

If a VPN cannot be used, your IT team should provide a hostname to connect to instead of a plain external IP address.
 

Using a hostname offers several advantages:

• Easier to update: If the server’s external IP address changes, the hostname can be updated by IT without requiring changes on every technician’s laptop.
• Supports HTTPS: A hostname allows the use of secure HTTPS connections, improving overall security.