Negative / Return PO Not Showing on PO-14 Report or Serial Costing

EPASS Support

27-Mar-2026

Cause:
When an item is added to a return or negative PO line, the system automatically links the Original supplier invoice number to the serial number. If this supplier invoice number is not removed during the return receiving process, the system cannot correctly associate the credit memo (CM) with the serial number, causing the PO to not reflect properly in reports or costing.

Resolution / Steps

To ensure proper serial costing and CM association, remove the supplier invoice number before completing the receive.

Steps:

1. Open the return/negative PO in Receive Only mode.
2. Navigate to the return line(s) containing the serial numbers.
3. Verify if a supplier invoice number is present for the serial(s).
4. Remove the supplier invoice number from the return line.
5. Ok & exit out of PO.

⚠️ Important: Removing the supplier invoice number does not delete the original invoice; it only clears the field so the system can properly link the CM and reflect the return in serial costing.

Result:

Once the supplier invoice number is removed, the negative/return PO will correctly appear on both the PO-14 Report and in serial costing.