EPASS Pay transaction error: On file account is in Purged Status

EPASS Support

26-Mar-2026

When processing a transaction using EPASS Pay, the following error appears:

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An account in Purged status generally means it has been permanently closed and removed from the active system due to an extended period of inactivity, often with a zero balance. This is typically a final step taken by financial institutions or service providers after an account has been dormant for a long period (e.g., 120 days to a year or more).

The customer should reach out to their financial institution and see if they can have the account reactivated but likely a new method of payment will be required.