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Claimworks/JustPressOne: How to assign a service center number to a warranty bill to customer

EPASS Support

03-Mar-2026

Context: EPASS sends the service center number from the Invoice Warranty tab to Claimworks/JustPressOne based on the service brand on the invoice. This is sent to the account_number field on Claimworks/JustPressOne’s end.

EPASS now supports the ability to map multiple service center numbers to individual bill-to customers. This allows a unique account number to be sent to multiple 3^rd party warranty companies, each with unique identifiers.

Steps:

Open Tools > System Maintenance
Open the Brand table
Open the Brand that you want to assign service center numbers to
Open the Settings 2 tab and add any necessary service center numbers in the service center section.

Dialog box example:

Whenever the service brand or bill-to customer is added or modified, EPASS will fill in the expected service center number in the warranty tab and that will be sent to Claimworks/JustPressOne.

Note: this is brand-specific, so this process will need to be repeated for each warranty brand.

What do you need help with?

EPASS now supports the ability to map multiple service center numbers to individual bill-to customers. This allows a unique account number to be sent to multiple 3rd party warranty companies, each with unique identifiers.

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EPASS now supports the ability to map multiple service center numbers to individual bill-to customers. This allows a unique account number to be sent to multiple 3^rd party warranty companies, each with unique identifiers.