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    EPASS Pay Error: The account does not exist. Request another form of payment...

    EPASS Support

    09-Feb-2026

    When attempting to process a transaction using EPASS Pay, a message appears:

    Transaction was declined.

    Message: Transaction declined – The account does not exist.
    Request another form of payment
    Transaction declined by issuer
    Response Code: 1020
    Card Issuer Response Code: 78
    Card Issuer Response Description: No to account specified

     

     

    This message indicates that the card is blocked for security measures because it is new or inactive. The cardholder should contact their card issuer and activate it for use.

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