How to Remove Damaged or Scrapped Products from EPASS

EPASS Support

27-Mar-2026

This can be done differently based on different situations:

1. Model Received Damaged - This applies when a model was ordered and arrives damaged. In this situation, create a negative Purchase Order (PO) to return the product to the vendor. The vendor will issue a credit memo once the return is processed.

Do not create an invoice, as this will inflate sales figures and negatively impact sales margins.

Steps:

• Go to Purchasing maintenance 
• Click Add PO, select the Supplier, and click OK.
• Select the PO created in Purchasing maintenance , then click Order & Receive Only.
• Add the model and set Quantity Ordered = -1, then click OK.
• Click Serial, attach the correct serial number, and click OK ( Important: Delete the Original Supplier Invoice from the serial before clicking OK.If the invoice is not removed, the PO will not appear on the PO-14 Report or in Serial Costing )
• Click OK again to complete the process.
   

Important:

• Do not cost the PO until the vendor credit memo is received.
• This ensures PO-14 (Returns Only) correctly shows the PO as outstanding and awaiting credit.

2. Open Box Model Damaged - This applies when a product is open box and damaged. In this situation, the vendor will not accept the product back and no vendor credit will be issued. Create a negative invoice and sell the model to themselves for $0.00.

Steps:

• Create an Invoice and set Ship to and Bill To as themselves (Customer – XYZ Appliance)
• Go to Invoice Detail.
• Add the model and change the Selling Price to $0.00, then click OK.
• Click Serial, attach the correct serial number, and click OK.
• Finish and post the invoice.