Network requirements for EPASS Pay terminals

EPASS Support

16-May-2025

EPASS Pay uses Ingenico POSTrack terminals and Pax terminals in the US. In Canada, Ingenico TriPOS terminals are used.

Internet access to the following destinations is required:

For US-based merchants:

• Open Port 443 to https://prodssl.protectedtransactions.com/AUTH
• Open Port 7003 to temterminalsnar01.icloud.ingenico.com

For Canadian merchants:

• Open Port 443 to https://prodssl.protectedtransactions.com/AUTH
• Open Port 443 to tripos.vantiv.com
• Open Port 9001 to device.tripos.vantiv.com

If these ports or destinations are blocked, the terminals will not be able to function correctly.

How It Works:
1. Business Unit (thin client) sends a transaction request to https://prodssl.protectedtransactions.com/AUTH  over 443.
2. Fullsteam's processor Cloud then sends a command down to the terminal at the location via port 7003 on temterminalsnar01.icloud.ingenico.com.
3. The terminal must maintain a persistent, outbound TCP connection to that IP port to receive commands.
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What to Fix at Failing Locations
Check that the following is allowed:
Outbound Rules:
• https://prodssl.protectedtransactions.com/AUTH  over port 443
• temterminalsnar01.icloud.ingenico.com over port 7003
Common Issues at Failing Locations:
• Port 7003 is blocked by the firewall (most common!)
• DNS for temterminalsnar01.icloud.ingenico.com doesn't resolve correctly
• Network proxies or filters are interrupting or denying the connection
• NAT timeouts or session tracking interrupt long-lived TCP connections
For Wi-Fi configured devices there will need to be a consistent upload and download speed of 5Mbps to each terminal along a 5Ghz Connection. ​​​

DNS Requirements
Please also ensure your DNS servers can resolve:
• https://prodssl.protectedtransactions.com/AUTH 
• temterminalsnar01.icloud.ingenico.com

How to Check if Ports are Open

To ensure the required ports are accessible at your location, follow the steps below before reaching out to your Internet Service Provider (ISP):

Open a computer or tablet connected to the payment network and visit: https://portchecker.co

In the 'Your IP Address' field, enter the URL of the payment device from the list above.

In the 'Port Number' field, enter the port number that corresponds to the device you are checking.

A successful test should show the port as open.

What to Do If There's an Issue: If the test fails, please take a screenshot of the error and share it with us. This helps ensure the issue is documented and addressed properly. Clear evidence of connection problems will help your ISP or network technician resolve the issue faster.